Who gets a care package?
Anyone over the age of 18 who lives in Swindon and is registered with a Swindon GP, who meets the eligibility criteria and needs practical help, due to frailty or illness, physical or learning disabilities, sight or hearing loss. Help is also available to people recovering from a hospital stay and needing temporary help to maintain their independence and quality of life. However, in order to work out just how much help is needed to make life easier for you, we do need to carry out an assessment.
What is an assessment?
After the assessment, we will identify and agree your needs with you and discuss the help and support available to meet them, according to the seriousness of your situation.
List of providers
If you don't qualify for a care package from Adult Social Care you could arrange to employ a care worker privately through a private home care agency, but remember to take care to choose one that is registered and inspected by the Care Quality Commission (CQC). Click on the link below to visit the CQC website for more information.
CQC website
How much does it cost?
There may be some cost but the actual amount you pay will depend on what services you receive.
Can I get help with the cost?
It is possible. We will help you fill out a financial assessment form to see if you qualify for financial help. You may need to pay a contribution for any personal care and support you require. Your contribution is based on what you can reasonably afford to pay, not on how many services you receive. To work this out we look at your income and savings and your outgoings. If you have savings or investments of £23,250 or more, we will ask you to pay the full cost of the services we provide to you.
More information on social care charges
We may provide or arrange services for you but there are other ways of getting the support you need. You can choose to have a Personal Budget and use the money that you receive from us to arrange your own support.
What are Personal Budgets?
How to get in touch
Careline is the first point of contact for all referrals and general enquiries relating to Adult Social Care. You can contact them on 0800 085 6666 from 9am to 5pm, Monday to Thursday and 9am to 4.30pm Friday (except on public holidays). In an emergency, out of these hours, phone the Emergency Duty Team on 01793 436699.
When you contact us we'll discuss your situation over the phone, check that we've got all of the facts straight and discuss what will happen next.